I read your version, and I get an entirely different gist than what I got from reading nerdfile's for part 1. I thought he was talking to the customer about usi

I read your version, and I get an entirely different gist than what I got from reading nerdfile's for part 1. I thought he was talking to the customer about using version control. In your version I get issue tracking. I've had both conversations (issue tracking & version control) before with non-technical people. An easy thing nerdfiles could have done was to attach the email in question. In that situation, there's no need for the client to dig through their emails to find something they may or may not have deleted, may have ignored, or had end up in their junk folder. Then you can trade out "If you did not receive it, please let me know" with "I've attached it for your convenience".