This is so true. And even when there is a well laid out information design, it often is laid out from the wrong point of view. Elegant information design shoul

This is so true. And even when there is a well laid out information design, it often is laid out from the wrong point of view. Elegant information design should create a pattern subconsciously enabling people to build a mental model of the tool they're using without realizing they're doing it. But software whose information design works wonderfully from the point of view of a SDE is not going to be approachable to the average user. There are so many tools I've used where I can very clearly see the reasoning behind the decisions and the design and use it well and also be aware I could never explain how they work to the average person.