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You've never had a customer in your professional setting who didn't pay money for goods and/or services? Yet it was very important for your boss (and therefore
by dragontamer 4mo ago
You've never had a customer in your professional setting who didn't pay money for goods and/or services? Yet it was very important for your boss (and therefore you, as a programmer) to service their every whim?
Customers are customers. Whether they're paying or not. Not all customers are worth servicing (even with infinite money offered, "firing a customer" is important to keep the community in check).
But this isn't a situation where the RSYNC maintainer should fire the customer. There's a LOT of backlash to this release. Even if this one particular customer is a bit of an ass, there's plenty of good users in that 90+ comment chain (hundreds now?) where this regression has clearly struck a nerve.
- akerl_ 4mo agoThis is not a professional setting. This is an open source project that somebody published to the internet. Using it does not make you a customer, and it doesn’t matter if it “struck a nerve” with users.
- dragontamer 4mo agoWell in my professional setting, I deal with non-paying customers all the time. They're still customers and I'm still expected to listen to them. It was better when a dedicated PM was shielding me from this crap but here we are. Deciding who and who not to listen to is just part of project management.