In addition to his book, I am constantly linking to "Intuitive Equals Familiar:" https://www.asktog.com/papers/raskinintuit.html https://www.asktog.com/papers/

In addition to his book, I am constantly linking to "Intuitive Equals Familiar:" https://www.asktog.com/papers/raskinintuit.html https://www.asktog.com/papers/raskinintuit.html A short must-read for people designing (via prompt or any other tool) user experiences. It is timeless (so far!)