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Should businesses be transparent and honest, even when it might hurt them?
- tallanvor 18y agoThis is a take on a rather classic business ethics question. In the case of Carsonified, I don't think it was necessary to post that much detail about the decision to lay people off, or even to post that he was doing so at all. On the other hand, of course, when failing to inform potential customers of things you know might lead to a worse experience, or may result in the customer losing money, it's usually better to be honest about it up front.
- omnivore 18y agoHe's mentioned before that he's blabbed too much, back when he was trying to sell DropSend. So maybe that's just his thing, that he doesn't know when to hush it.
- CalmQuiet 18y agoDishonesty and deception are attempts at short-term safety. Honesty and transparency are long-term investments in the trust and good-will of your public.
- josefresco 18y agoI wish your statement was applicable. Unfortunately customers could care less about honesty, they're mostly motivated by cost and convenience. While you're out there being honest and open and making a solid living, they're people lying and being sneaky all the while making a killing. Which brings up the question, is it better to lie now and make your money so you can be open and honest later in life? Or should you be honest now and wish/hope that your customers notice and reward you in the future?