We ended up doing that ourselves, moved completely to an internal system that integrates well with our own administrative capabilities. It has been such a breat

We ended up doing that ourselves, moved completely to an internal system that integrates well with our own administrative capabilities. It has been such a breath of fresh air, and took us about the same time to accomplish. The final straw was attempting to move Zendesk down to one seat to have historical/archive capabilities for a period of time, and they couldn't even manage that process properly.