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> As long as customers choose services based on quality. If the market doesn't reward this then maybe quality isn't important to the customer. Could be price,
by mbesto 5mo ago
> As long as customers choose services based on quality.
If the market doesn't reward this then maybe quality isn't important to the customer. Could be price, location, availability, etc. - PE can absolutely create that value even when they roll up 70% of your local HVAC market.
- donmcronald 5mo agoI think part of it is that as the incentive for new entrants goes up, some of those entrants are downright awful. So, there’s a risk of getting someone terrible, the reward of getting someone awesome, and the existing choice of getting predictable mediocrity. A lot of small business owners in the trades are pretty bad at the business side of things, even if they do great work.