It's easy to be nice in the beginning or when the other side is nice. Point is to be nice even if the other side is rude or wants conflict. In a sense you are g

It's easy to be nice in the beginning or when the other side is nice. Point is to be nice even if the other side is rude or wants conflict. In a sense you are giving in to their game if you are rude back. What really hits them is if their counterpart can't be bothered to be rude back.