A single wronged customer can cause 100-1000x the PR damage across the internet across 1-10 years. It is not an exception case; it is the textbook case. Managem

A single wronged customer can cause 100-1000x the PR damage across the internet across 1-10 years. It is not an exception case; it is the textbook case. Management who don't understand it don't deserve to be management.