Google Apps works great. It is an incredible product. Google Apps is backed by a 99.9% SLA and they almost hit 99.99% last year. Customer service has improved

Google Apps works great. It is an incredible product. Google Apps is backed by a 99.9% SLA and they almost hit 99.99% last year. Customer service has improved vastly over the last couple of years and Google now provides 24/7 phone support. Do you get that kind of support running your own servers? No planned downtime? Your suggestions are dated. FTP isn't an easy thing for most users..you still need local programs to support whatever filetypes you are opening. Many businesses rely on Google Apps..over 5 million to date, including some very big and important companies with extremely smart and technical people making the decision to switch from running their own servers to Google's solutions. Their evaluations of these services go far beyond what anyone here could ever imagine..I know, we setup Google Apps for some very large organizations (over 25,000 employees). It is a great set of services that can be extremely valuable to organizations small and large.