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I don't think anyone would be expressing the same level of concern if the conversations were only started/triggered by an inbound [to you] message. Commingling

by mh- 5mo ago

I don't think anyone would be expressing the same level of concern if the conversations were only started/triggered by an inbound [to you] message. Commingling things like cart abandonment and (actual, user-initiated) conversational messaging dramatically increases the risk that Apple takes action, from my point of view.

garygao 5mo ago
Yes, I agree, which is why we try to make the opt-in clear. Use cases like form-fill text back or cart abandonment after the user has opted in and noted down their number are what we primarily focus on
- aetch 5mo ago
  No one ever “opts in” to nagging cart reminders just because they were forced to fill out a phone number to estimate shipping