3 ms·

Isn't this a direct violation of Apple's terms of service? You say you aren't spammy but at a certain point you will get banned. I'm not sure how YC funded this

Isn't this a direct violation of Apple's terms of service? You say you aren't spammy but at a certain point you will get banned. I'm not sure how YC funded this based on the platform risk alone but I guess these days they're throwing anything and everything at the wall.

garygao 5mo ago
We're helping to support conversational customer support agents that can help users better during off-hours and scheduling assistants that can interact with and understand user requests better than current models over SMS/RCS. This is definitely not just spam but instead the future of conversational 2-way messaging.
- mh- 5mo ago
  I don't think anyone would be expressing the same level of concern if the conversations were only started/triggered by an inbound [to you] message. Commingling things like cart abandonment and (actual, user-initiated) conversational messaging dramatically increases the risk that Apple takes action, from my point of view.
  - garygao 5mo ago
    Yes, I agree, which is why we try to make the opt-in clear. Use cases like form-fill text back or cart abandonment after the user has opted in and noted down their number are what we primarily focus on
    - aetch 5mo ago
      No one ever “opts in” to nagging cart reminders just because they were forced to fill out a phone number to estimate shipping
- dbbk 5mo ago
  I don't know why you're so insistent on trying to build a business on quicksand. Please just stop before you waste any more time or money on this.
  - satvikpendem 5mo ago
    They just got 500k from YC, I doubt they'd pivot until they get big enough for Apple to notice, by which point they might cash out.
    - dbbk 5mo ago
      YC will throw money at anyone I guess
bobbiechen 5mo ago
YC also funded Sendblue which does something similar: https://www.ycombinator.com/companies/sendblue https://www.ycombinator.com/companies/sendblue It looks like a straightforward ToS violation to me as well. I guess it's another "ask forgiveness, not permission" move.

garygao 5mo ago

We're helping to support conversational customer support agents that can help users better during off-hours and scheduling assistants that can interact with and understand user requests better than current models over SMS/RCS. This is definitely not just spam but instead the future of conversational 2-way messaging.

mh- 5mo ago
I don't think anyone would be expressing the same level of concern if the conversations were only started/triggered by an inbound [to you] message. Commingling things like cart abandonment and (actual, user-initiated) conversational messaging dramatically increases the risk that Apple takes action, from my point of view.
- garygao 5mo ago
  Yes, I agree, which is why we try to make the opt-in clear. Use cases like form-fill text back or cart abandonment after the user has opted in and noted down their number are what we primarily focus on
  - aetch 5mo ago
    No one ever “opts in” to nagging cart reminders just because they were forced to fill out a phone number to estimate shipping
dbbk 5mo ago
I don't know why you're so insistent on trying to build a business on quicksand. Please just stop before you waste any more time or money on this.
- satvikpendem 5mo ago
  They just got 500k from YC, I doubt they'd pivot until they get big enough for Apple to notice, by which point they might cash out.
  - dbbk 5mo ago
    YC will throw money at anyone I guess

bobbiechen 5mo ago

YC also funded Sendblue which does something similar: https://www.ycombinator.com/companies/sendblue https://www.ycombinator.com/companies/sendblue It looks like a straightforward ToS violation to me as well. I guess it's another "ask forgiveness, not permission" move.