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If this was a change that warranted a drastic switch in a different direction, why didn't they ask the existing user base for feedback? Judging by how vocal thi
by Shank 14y ago
If this was a change that warranted a drastic switch in a different direction, why didn't they ask the existing user base for feedback? Judging by how vocal this group is, they'd have easily figured out that this wasn't the right move.
Even if that user base didn't care for the change, they could have just released a new app with the new feature set.
- rhizome 14y agoWell, people are loudest when things go wrong. The thing is though, evidently it wasn't actually a pivot, but a complete retool/redesign. Perhaps they didn't realize that you can add features without removing others. Perhaps they got bad advice.