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It would be interesting to hear the other side, the people running support. I wonder what fraction of requests are answered by basic knowledge and stuff clearl
by lokar 5mo ago
It would be interesting to hear the other side, the people running support. I wonder what fraction of requests are answered by basic knowledge and stuff clearly in the docs. At some very high fraction I could see a lot of pressure/incentive to optimize for these cases.
- cthalupa 5mo agoFrom talking to people I know on support teams at hyperscalers and other tech companies: A mind-boggling huge portion. But even as an AI believer and thinking it's great for this sort of thing, I also think if it's good enough for this sort of work, it should be good enough to identify when it's not capable of providing value, too.
- jamesfinlayson 5mo agoGosh, that's kind of sad. I hate having to wait 12 to 24 hours for an answer from AWS support - there's no way I'm raising the ticket without exhausting all avenues from my end.