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The way my bank does it is to ask me to confirm details. So they will give me a choice of 3 months, 3 days and 3 years for my date of birth and I have to pick t
by kaolinite 14y ago
The way my bank does it is to ask me to confirm details. So they will give me a choice of 3 months, 3 days and 3 years for my date of birth and I have to pick the correct one. They also ask me to confirm recent transactions (though there has never actually been a fake one). It's not perfect and I agree a ticket/reference code I could ring back and give them would be better, but it's better than just flat-out asking for details.
- ZoFreX 14y agoMy bank insists on checking personal details when they ring me. My protocol is to answer incorrectly the first time, and if the caller doesn't realise my details are incorrect, they didn't know them in the first place!
- delano 14y agoWhen they ask you to identify the correct date, they're validating you. Either way, you're giving them your birthday just the same (a malicious caller could use that technique to confirm a date).