"Western managers think their job is to get results. Toyota thinks managers’ job is to design and sustain processes that generate these results as a matter of c

"Western managers think their job is to get results. Toyota thinks managers’ job is to design and sustain processes that generate these results as a matter of course. Western managers think they employ workers to do a job. Toyota employs workers to learn how to do the job better | to keep improving that process, and therefore the results. Western managers think management is about knowing the answers and telling other people what to do. Toyota disagrees again: if managers tell staff what to do, they take responsibility away."