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Without an account manager, you submit a ticket and no one looks at it for a few days. With an account manager, you call this person up immediately, and they h
by aurareturn 5mo ago
Without an account manager, you submit a ticket and no one looks at it for a few days.
With an account manager, you call this person up immediately, and they hound the devs in person or call up the devs personally.
- sreekanth850 5mo agoIf iam an enterprise customer, the least i expect will be a prior communication and a warning email before account termination. Is this too much?
- aurareturn 5mo agoThis problem likely had nothing to do with the account manager though. I doubt it was the account manager making the call to suspend the account.