I've tried Kayako and Cerberus and they are both fine. Kayako is hosted for $30-$40/mth for unlimited users, I think. Cerberus is about the same. Where these sh

I've tried Kayako and Cerberus and they are both fine. Kayako is hosted for $30-$40/mth for unlimited users, I think. Cerberus is about the same. Where these shine is in their knowledge base - you can have a both public and private KB. http://www.kayako.com/ http://www.kayako.com/ http://www.cerberusweb.com/ http://www.cerberusweb.com/ My thoughts are that hosted solutions are an absolute ripoff compared to buying the software and installing it yourself on a POS box. You can buy Cerberus for like $350, I think, and that includes everything.