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I had been paying monthly for 13 years straight and they still demanded a cancellation fee because it turned out I was on an annual commitment (which by the way
by IneffablePigeon 5mo ago
I had been paying monthly for 13 years straight and they still demanded a cancellation fee because it turned out I was on an annual commitment (which by the way they hiked the price of by 50% with a month’s notice and by the time you notice the larger payment go out you are in a whole new 12 months).
So yes, I complained about that.
- sanswork 5mo agoOk so you were on an annual plan to save money and when you cancelled you had to pay an exit fee to account for the annual discount. Seems reasonable to me. They gave you a months notice of the price increase and you didn't cancel until after it went into effect?
- hartator 5mo agoShouldn’t auto renew and auto commit though.
- sanswork 5mo agoWhy? It's a subscription auto-renew is the default. As for auto-commit why would they change your subscription choices on you without you choosing it?
- DangitBobby 5mo agoBecause it's not the price you agreed on? Crazy what you people are willing to accept as normal.
- sanswork 5mo agoThe notification is telling you of the new price. If you don't do anything at that point then it is the price you agreed on.
- DangitBobby 5mo agoNot how agreements work.
- HDBaseT 5mo agoWhat happens if Adobe changes the price from $299 yearly to 29k? Do you think that is fair? After all they gave you 30 days!
- sanswork 5mo agoWhy do you feel the need to make up ridiculous numbers?
- Marsymars 5mo ago> It's a subscription auto-renew is the default. There are a number of subscriptions where I regularly want only a single month of service at a time.
- sanswork 5mo agoThen cancel your subscription before its over? I'm not seeing what the problem is here.
- DangitBobby 5mo agoWhy are you defending obvious theft?
- koolba 5mo ago> Why are you defending obvious theft? Where’s the theft? It’s perfectly normal to have a fee for breaking a lease. And that’s what an annual subscription paid monthly is anyway. It’s a commitment for an extended period of time. If you could just stop paying and retain the discounted rate, what is an annual subscription vs a monthly one?
- DangitBobby 5mo agoIs upping the fee and automatically confirming the contract without a re-up "perfectly normal"? Seems doubtful.
- anomaly_ 5mo agoYes? Commercial leases (and residential for that matter) commonly have increase clauses that operate automatically (CPI, 3/4/5%, market review, etc).
- DangitBobby 5mo agoVaries by jurisdiction. Residential leases typically require notice, and inedequate notice (both by time and by method) nullifies the agreement. This is because the legal world generally agrees that contracts that would expose consumers with practically zero legal access or knowledge to one-sided contracts providing one party unilateral control would be unconscionable. Even if it were technically legal it should distress you.
- whyenot 5mo agoBecause it is not obviously theft. If you are getting a discount for making a year-long commitment, and then cancel, breaking that commitment, isn't a cancelation fee appropriate?
- HDBaseT 5mo agoAn annual plan shouldn't require a termination fee. If I purchase an Annual Subscription, I should be able to cancel it whenever, with no fee whilst retaining the benefits for my subscription, as I paid for a whole year up front anyways.... Adobe software being a subscription service is nonsense too, but thats for another discussion.
- sanswork 5mo agoYes, and if you get an annual plan from adobe and pay up front there is no fee for cancelling. The fee is if you get an annual plan with a monthly payment and cancel early. I remember when it was like $600 for photoshop for a single version(like 25 years ago so what would that be today?). The subscription pricing is a steal.
- HDBaseT 5mo agoIf the subscription pricing was a "steal" and the perpetual licensing was genuinely more expensive and worse, they'd still offer the perpetual licensing. Instead they killed it, they clearly do not want to cannibalize their subscription offing. It clearly makes them more money. Your first point is valid, I was misunderstanding the yearly subscription pricing, they offer an upfront payment as well as a monthly (but with year commitment). I believe still however, if you pay for a year, cancel, you still get access cut off. Which is absurd.
- sanswork 5mo agoThe subscription pricing makes it more accessible to consumers where as previously the only people that paid for licenses were companies(and probably only large companies given it was basically always the most popular warez). So they charge less per release but they dramatically increase the possible consumer base and release lumpy revenue based around semi-regular annual releases with constant cash flow. So on a per user basis it is without a doubt cheaper but overall they can still make a lot more money. >I believe still however, if you pay for a year, cancel, you still get access cut off. Which is absurd. I've not seen anyone claiming this actually happened but maybe I just missed them? Everyone I've seen has said the opposite.
- m463 5mo agoTake a step back and think of the company who designed this machiavellian scheme and generated this dramatic situation... is this a business relationship with trust and maturity?