The system is bursting because AIMA is severely understaffed and there's a shit ton of people waiting in line. An agent is not going to solve this, it will just

The system is bursting because AIMA is severely understaffed and there's a shit ton of people waiting in line. An agent is not going to solve this, it will just make you earn some money while helping people who are able to pay to jump the line. You are framing the problem in whatever way it helps you sleep at night. "Fairness", lol.