I worked at a FAANG company. Our first day experience was terrible. (Nobody knew where to go or where they belonged, hardware and desks were regularly not provi

I worked at a FAANG company. Our first day experience was terrible. (Nobody knew where to go or where they belonged, hardware and desks were regularly not provisioned by day one). I made it my personal mission to make it suck less. I once drove 2.5hrs in traffic so I could meet my intern as he emerged from first day training. I didn’t have the idea formalized, but I intuited the importance of that defining moment. I’m thrilled to see the idea fleshed out and given a name. This might become my new cornerstone of customer service.