Think twice, like what? "Gee, there's a woman with integrity who shuts down a service while it still works 99% of the time, and refunds my money, instead of gro

Think twice, like what? "Gee, there's a woman with integrity who shuts down a service while it still works 99% of the time, and refunds my money, instead of growing it like a nutjob until it has weekly downtime like oh I don't know Desk.com"? I do so hope you're right.