chat support can be great, if the chat is knowledgeable and fast. not sure if it really needs to have the power to act too, but if it can escalate with a reall

chat support can be great, if the chat is knowledgeable and fast. not sure if it really needs to have the power to act too, but if it can escalate with a really good description of my problem, and then the human support can take action, thats just fine by me