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Why care if "unthinking execution of a generic customer service script" is performed by an interpreter made of silicon or flesh? Neither has any free will to d
by ACCount37 5mo ago
Why care if "unthinking execution of a generic customer service script" is performed by an interpreter made of silicon or flesh?
Neither has any free will to deviate from the script. Both are useless in any case that's not handled by the script. The silicon one has better wait times though.
- 0gs 5mo agobecause the customer doesn't get to pretend that if they got angry enough, a real live person could be made to suffer by being fired. if anything, making the humans follow the canned responses only encourages this thirst for revenge in the customer. now THAT'S efficiency!
- themafia 5mo agoWhy care if I spend my money with you or someone I perceive to provide better service? I mean, it's my money, you need to justify your reasons for deserving it.