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Those are the same roles that get axed first in any recession. Anything under “SG&A” is overhead that can be reduced.

• jollyllama 5mo ago
  Indeed, it's exactly what you'd expect if more people quit buying stuff.
  • shwaj 5mo ago
    Sales people sure, but secretaries and support staff?
    • Sharlin 5mo ago
      Customer support? Clearly the first to be cut if there are fewer customers to support, and in any case considered completely expendable and optional. Internal support roles? Also extremely expendable from your average management's perspective.
      • shwaj 5mo ago
        Maybe I just don’t know how the business works. Many of the support calls that I make are for things or services that I’ve had for a while, not just purchased. So I expected that to be more of a trailing indicator rather than the first area hit.
        • jollyllama 5mo ago
          In hard times, why wouldn't it be viewed as a cost center as much as anything else?