The second paragraph of your link says Waymo does not do teleoperation. "Much like phone-a-friend, when the Waymo vehicle encounters a particular situation on

The second paragraph of your link says Waymo does not do teleoperation. "Much like phone-a-friend, when the Waymo vehicle encounters a particular situation on the road, the autonomous driver can reach out to a human fleet response agent for additional information to contextualize its environment. The Waymo Driver does not rely solely on the inputs it receives from the fleet response agent and it is in control of the vehicle at all times." This is different from a remote operator directly controlling accelerator, steering, and brakes.