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This 100x. It's like outsourcing call-centers to the third world. Did that improve service? Is there anyone at all daring to make that claim? It did not. It was
by spwa4 6mo ago
This 100x. It's like outsourcing call-centers to the third world. Did that improve service? Is there anyone at all daring to make that claim? It did not. It was slightly cheaper. Not even that much.
AI is like that. It gives a much worse service, even to the companies that are buying it, at a slightly lower cost.
- zingababba 6mo agoNo one has any idea what the cost will be. It seems like at the moment every sector is removing barriers to at least accelerated adoption of an entirely new technique (https://en.wikipedia.org/wiki/Techne https://en.wikipedia.org/wiki/Techne). The Mythos spook is starting to mobilize any org that had either still been on the fence or more heavily regulated. Look at how quickly the thinking around agentic governance is progressing, it is a reflection of how fast we are progressing with implementing this capability, it reveals what types of questions are being asked by institutions resistant to change.
- spwa4 5mo agoThe problem with AI in European companies, I can predict. The reason call centers suck: 1) no real information given to the people answering the phone 2) insufficient system access given, often only the ability to send emails to the chatbot on the site, which are then ignored for days 3) if ANY money is involved, whatsoever, there's 5 levels of approval that take 3 days each This is not something that can be fixed with better intelligence or ...