Hi Chwexy, That's actually how it's calculated :) I think mjallday had a typo. His anti procrastination settings are turned on so he can't make an edit to his

Hi Chwexy, That's actually how it's calculated :) I think mjallday had a typo. His anti procrastination settings are turned on so he can't make an edit to his comment :P Happy to talk more about how this works, why we decided to take this approach and how we constitute 500s as down time. I can also discuss our extensive automated testing and how it's conducted across all our services to provide transparency to our customers.