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It's the "learning" part that I had problems with. It just wasn't immediately intuitive that subject (customer) is being studied, not manipulated (i.e. "develop
by smartial_arts 14y ago
It's the "learning" part that I had problems with. It just wasn't immediately intuitive that subject (customer) is being studied, not manipulated (i.e. "developed").
Those ones that you outlined - resistance and bond in particular - can be directly related to the phenomena they describe.
With customer development, well at least for me, it's a two step process, very much akin to working with a clunky UI - "no, don't click here, it's actually not a button, scroll down here and then click".
- ggchappell 14y agoGood point. I guess I went too far. The usual meaning of "bond" (say) is not irrelevant. Some other word ("llama"?) could have been used, but wasn't, and for good reason. So we can add "customer development" to the list of terminology that does not fit the concept it describes. It joins many previous entries, including "vitamin", "malaria", "tree shrew", "lunar maria", and "resource acquisition is initialization".