in short: dogfood the tool extra hard, and figure out what it can do. this means wasting a lot of metaphorical dog food, but now everyone will be 100% how it t

in short: dogfood the tool extra hard, and figure out what it can do. this means wasting a lot of metaphorical dog food, but now everyone will be 100% how it tastes. this then allows you to shift client expectations and alter offerings. ... or it's just dumb mgmt. but let's be charitable.