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Companies are trying. The Wendy's by me has an "AI" ordering process in the drive through. Consequently, I don't go to Wendy's any more because I hate talking t
by bigstrat2003 6mo ago
Companies are trying. The Wendy's by me has an "AI" ordering process in the drive through. Consequently, I don't go to Wendy's any more because I hate talking to the clanker. But I imagine a lot of people just do it.
- jqpabc123 6mo agoCompanies are trying. The rest of your comment suggests tney have yet to fully succeed. McDonalds tried for 3 years. They found that roughly one in five orders required human intervention. AI created bigger problems than it solved --- like driving away customers. https://www.linkedin.com/pulse/mcdonalds-spent-3-years-ai-drive-thrus-heres-why-failed-singhal-uksvc https://www.linkedin.com/pulse/mcdonalds-spent-3-years-ai-dr...
- happymellon 6mo agoNow at first brush, while I don't think that AI could replace fast food workers, McDonald's obviously also went Hard Mode when they partnered with IBM to provide the AI.
- jqpabc123 6mo agoTaco Bell had similar results. https://www.cnet.com/tech/services-and-software/after-2-million-ai-orders-taco-bell-admits-humans-still-belong-in-the-drive-thru/ https://www.cnet.com/tech/services-and-software/after-2-mill...