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Have you not been to a drive through lately? Plenty of ‘computer’ help with the ordering experience. I’m sure most fast food places would love to operate sans

Have you not been to a drive through lately? Plenty of ‘computer’ help with the ordering experience. I’m sure most fast food places would love to operate sans employees.

whynotmaybe 5mo ago
The strangest thing is happening at my drive through, the voice sounds to be of an older woman and when I get to the window, there aren't any woman working in the restaurant. There are many non native worker in this restaurant with a distinctive accent but this "old woman" has a local accent. It's not an ai voice so my guess is that she's somewhere else (at home?) and only handling the drive trough requests.
- jqpabc123 5mo ago
  So the obvious conclusion is --- an old woman operating from a remote location is more effective than AI.
jqpabc123 5mo ago
I’m sure most fast food places would love to operate sans employees. You're validating my point. I went through a drive through today. No AI in sight. If AI is ready, willing and capable of doing the job, why isn't it? It's not for lack of desire or effort. https://wonderfulengineering.com/taco-bell-is-rethinking-its-ai-drive-through-because-it-keeps-getting-bamboozled-by-orders/ https://wonderfulengineering.com/taco-bell-is-rethinking-its... https://t2conline.com/ai-at-the-drive-through-would-you-like-fries-with-that-algorithm/ https://t2conline.com/ai-at-the-drive-through-would-you-like...
- bigstrat2003 5mo ago
  Companies are trying. The Wendy's by me has an "AI" ordering process in the drive through. Consequently, I don't go to Wendy's any more because I hate talking to the clanker. But I imagine a lot of people just do it.
  - jqpabc123 5mo ago
    Companies are trying. The rest of your comment suggests tney have yet to fully succeed. McDonalds tried for 3 years. They found that roughly one in five orders required human intervention. AI created bigger problems than it solved --- like driving away customers. https://www.linkedin.com/pulse/mcdonalds-spent-3-years-ai-drive-thrus-heres-why-failed-singhal-uksvc https://www.linkedin.com/pulse/mcdonalds-spent-3-years-ai-dr...
    - happymellon 5mo ago
      Now at first brush, while I don't think that AI could replace fast food workers, McDonald's obviously also went Hard Mode when they partnered with IBM to provide the AI.
      - jqpabc123 5mo ago
        Taco Bell had similar results. https://www.cnet.com/tech/services-and-software/after-2-million-ai-orders-taco-bell-admits-humans-still-belong-in-the-drive-thru/ https://www.cnet.com/tech/services-and-software/after-2-mill...

Have you not been to a drive through lately? Plenty of ‘computer’ help with the ordering experience. I’m sure most fast food places would love to operate sans employees.

whynotmaybe 5mo ago

The strangest thing is happening at my drive through, the voice sounds to be of an older woman and when I get to the window, there aren't any woman working in the restaurant. There are many non native worker in this restaurant with a distinctive accent but this "old woman" has a local accent. It's not an ai voice so my guess is that she's somewhere else (at home?) and only handling the drive trough requests.

jqpabc123 5mo ago
So the obvious conclusion is --- an old woman operating from a remote location is more effective than AI.

jqpabc123 5mo ago

I’m sure most fast food places would love to operate sans employees. You're validating my point. I went through a drive through today. No AI in sight. If AI is ready, willing and capable of doing the job, why isn't it? It's not for lack of desire or effort. https://wonderfulengineering.com/taco-bell-is-rethinking-its-ai-drive-through-because-it-keeps-getting-bamboozled-by-orders/ https://wonderfulengineering.com/taco-bell-is-rethinking-its... https://t2conline.com/ai-at-the-drive-through-would-you-like-fries-with-that-algorithm/ https://t2conline.com/ai-at-the-drive-through-would-you-like...

bigstrat2003 5mo ago
Companies are trying. The Wendy's by me has an "AI" ordering process in the drive through. Consequently, I don't go to Wendy's any more because I hate talking to the clanker. But I imagine a lot of people just do it.
- jqpabc123 5mo ago
  Companies are trying. The rest of your comment suggests tney have yet to fully succeed. McDonalds tried for 3 years. They found that roughly one in five orders required human intervention. AI created bigger problems than it solved --- like driving away customers. https://www.linkedin.com/pulse/mcdonalds-spent-3-years-ai-drive-thrus-heres-why-failed-singhal-uksvc https://www.linkedin.com/pulse/mcdonalds-spent-3-years-ai-dr...
  - happymellon 5mo ago
    Now at first brush, while I don't think that AI could replace fast food workers, McDonald's obviously also went Hard Mode when they partnered with IBM to provide the AI.
    - jqpabc123 5mo ago
      Taco Bell had similar results. https://www.cnet.com/tech/services-and-software/after-2-million-ai-orders-taco-bell-admits-humans-still-belong-in-the-drive-thru/ https://www.cnet.com/tech/services-and-software/after-2-mill...