I have a friend in the exact same situation I assume you have an ams 2 pro? And it won’t pull filament when randomly ? Her also same issue and she’s having

I have a friend in the exact same situation I assume you have an ams 2 pro? And it won’t pull filament when randomly ? Her also same issue and she’s having to fight them. Shit is wild. I feel rather guilty I had an initially good experience with my p2s, but they’ve managed to mess up the firmware or something …. Now I don’t think I would recommend it to anyone anymore.