Or he could just call back, ask for a supervisor and negotiate a free repair. Nintendo is pretty good about this sort of thing. They routinely give free repairs

Or he could just call back, ask for a supervisor and negotiate a free repair. Nintendo is pretty good about this sort of thing. They routinely give free repairs even to people who don't really deserve one (e.g. continuous problems with physical damage caused by mistreatment of the systems). Way easier than taking them to court, where he would almost certainly lose. Edit: Assuming he didn't ever do anything like install Homebrew on it. In that case, they won't repair it.