Umm... well... for fear of stating the obvious, Patrick's blog (see TFA) would probably be a really good place to start. You should also watch every video at ht

Umm... well... for fear of stating the obvious, Patrick's blog (see TFA) would probably be a really good place to start. You should also watch every video at http://businessofsoftware.org/category/video-2 http://businessofsoftware.org/category/video-2 -- they are presented in the context of helping software companies become better but a lot of the ideas presented could be flipped around (I'm especially thinking of applying various forms of business analytics to more traditional companies).