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Depends a lot on the community's topic, purpose, and size. However, a sign that someone needs to be removed is if you find that the community writ-large treats

by chao- 5mo ago

Depends a lot on the community's topic, purpose, and size. However, a sign that someone needs to be removed is if you find that the community writ-large treats them as a Missing Stair [0]. If they have refused direct requests from community moderators/leaders to address their behavior, or regressed after a short period of improvement, and if most of the community is required to do work to actively manage their toxicity, that is not sustainable. It is a mistake I once made in managing a community. There was a person who was able to present as "pleasant enough" when the situation called for it, but who was often toxic when something didn't go perfectly (especially in a 1-on-1 setting). I allowed them to stay for too long, and the community as a whole suffered from the ambient sense of tension and hostility. [0] https://en.wikipedia.org/wiki/Missing_stair https://en.wikipedia.org/wiki/Missing_stair

miladyincontrol 5mo ago
By large I absolutely agree with te premise, but find too that sometimes you find someone akin to a hammer looking for nails, starts to label anyone a missing stair over the slightest incompatibility. Oft combines with a formation of a faultless in-group and a perpetual need for new villains. Its a rare thing, I dont mean to suggest its common. But it is always awkward to see when some people learn such language just to turn it into a cudgel.
- chao- 5mo ago
  >sometimes you find someone akin to a hammer looking for nails, starts to label anyone a missing stair over the slightest incompatibility. I 100% agree. This is why it is important for leaders not to rely on the judgement of a single person, but on the behavior of perception of the community as a whole (which I tried to mention as a caveat in my comment). On the other hand, if you have an overeager moderator with too much discretionary power... well that's a different community problem, and it is going to go wrong in multiple ways, not just this one :(

by chao- 5mo ago

miladyincontrol 5mo ago

By large I absolutely agree with te premise, but find too that sometimes you find someone akin to a hammer looking for nails, starts to label anyone a missing stair over the slightest incompatibility. Oft combines with a formation of a faultless in-group and a perpetual need for new villains. Its a rare thing, I dont mean to suggest its common. But it is always awkward to see when some people learn such language just to turn it into a cudgel.

chao- 5mo ago
>sometimes you find someone akin to a hammer looking for nails, starts to label anyone a missing stair over the slightest incompatibility. I 100% agree. This is why it is important for leaders not to rely on the judgement of a single person, but on the behavior of perception of the community as a whole (which I tried to mention as a caveat in my comment). On the other hand, if you have an overeager moderator with too much discretionary power... well that's a different community problem, and it is going to go wrong in multiple ways, not just this one :(