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> you are more rare than you think. Truth. I'm that person and didn't appreciate how rare I was until I became an EM and learned that most of my team would act
by stronglikedan 6mo ago
> you are more rare than you think.
Truth. I'm that person and didn't appreciate how rare I was until I became an EM and learned that most of my team would actively avoid conversations with the customer. Even though I have no way to quantify it, I'm sure it's benefitted my career.
- skydhash 6mo agoAre those people in contact with the customer able to make decisions regarding the roadmap or feature design? It’s a miserable position to be in front of unhappy customers while having no power to solve anything (which is why I tend to be polite with customer support).