I have similar problems with product I do pay for, and I still get told I have no say. FO/OSS distinction is a red herring. At some point it need to be made cl

I have similar problems with product I do pay for, and I still get told I have no say. FO/OSS distinction is a red herring. At some point it need to be made clear; it's not a legal obligation, but a reputational challenge.