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This article is pretty confused, it mixes together operational IT (managing desktops, etc.) with custom IT (building specialist applications, etc.). It tries to
by ig1 14y ago
This article is pretty confused, it mixes together operational IT (managing desktops, etc.) with custom IT (building specialist applications, etc.). It tries to imply that Orca was built by Best Buy, but if you read the article carefully it very clearly avoids saying that. Pretty shoddy journalism.
It's perfectly sensible for companies to outsource non-core services just as desktop support to third party companies who can do it a lot better than you can. Even among enterprise level companies it's becoming pretty standard.
There may well be a story about how Orca was built on the cheap by an ineffective team, but this isn't it.
- mjg59 14y agoFrom the article: "even internal projects like Orca were dependent on quick fixes from outside talent" I don't see anywhere that it implies that Orca was built by Best Buy.
- ig1 14y agoThe whole article ends with a paragraph on Orca, implying the issues discussed above were the cause of Orca. As I said a careful reading will indicate that they were completely unrelated, but the article is written in such a way that many people will conclude from the article that they are related. Look at the other comments people have made about the article, how many are from people who think the article is about operational IT and how many think it's about strategically important custom software ?
- saraid216 14y agoThe fail-whale articles about Orca talked about how it was a Microsoft partner that built it.