SWEs get paid to get good at reading documentation on processes. I think HN is biased since we'll only escalate once documentation can't help us. I'm also bull

SWEs get paid to get good at reading documentation on processes. I think HN is biased since we'll only escalate once documentation can't help us. I'm also bullish because AI coding agents give up easily if my problem is complicated. I think it'll be easier to convince an AI to transfer me to level 2 support than a human.