American Airlines has actually had terrible customer ratings for some time (and I agree, they can be awful). https://www.yahoo.com/news/articles/american-airli

American Airlines has actually had terrible customer ratings for some time (and I agree, they can be awful). https://www.yahoo.com/news/articles/american-airlines-worst-airline-country-163141967.html https://www.yahoo.com/news/articles/american-airlines-worst-...