I think it's healthy and productive for a user base to complain about behavior of a company that affects them negatively. I don't hear anyone saying "screw Twit

I think it's healthy and productive for a user base to complain about behavior of a company that affects them negatively. I don't hear anyone saying "screw Twitter for trying to earn money." Rather they are saying "Twitter is making itself a worse product." I think a more interesting question is this: can a business be important, useful, and have a huge user base and yet be best suited to be a smaller company? Is it a problem with the current system that a company sometimes delivers less value to its customers as it gets bigger?