3 ms·
I get why. But that still seems wasteful
by herbst 5mo ago
I get why. But that still seems wasteful
- layer8 5mo agoIf the old one could still be used, they shouldn’t send a new one anyway.
- breakingcups 5mo agoWell, if it can still be repaired but the producer doesn't want to bother and just sends a new fan, that's fine. That doesn't mean a repairable product should be destroyed and sent to a landfill just because it makes Noctua's logistics easier.
- layer8 5mo agoThe point is, if the owner thinks it can be repaired, they shouldn’t call for a replacement in the first place. And indeed they wouldn’t get one, because they wouldn’t break the blade. So it’s completely under control of the owner.
- Levitating 5mo agoSure but the owner could've technically been left with a spare part in this case Though it's not that likely that users will try to replace the blades on a fan.
- exitb 5mo agoBut would it be more wasteful than shipping a parcel with broken equipment?
- dyauspitr 5mo agoIt’s a chilling effect on folks that buy one noctua fan and want to get another free one by claiming the first one is broken.
- DrNefario 5mo agoAnecdotally, when my Xtrfy MZ1 mouse cable started shorting 5V to ground, they required a similar process (cutting the cable) before sending a replacement. This was their response when I asked why: > Yes this policy was put in place because there was multiple instances of people reselling their faulty products after receiving a replacement. > The secondhand buyers then reached out to us, let down to have received a broken product. I'd imagine it's a similar reason for Noctua.