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Noctua is one of few companies that has not broken my trust (yet). They promise me a really good fan, they're ten toes in on the promise and they have yet to fa

Noctua is one of few companies that has not broken my trust (yet). They promise me a really good fan, they're ten toes in on the promise and they have yet to fail to deliver.

moffkalast 5mo ago
They have many dedicated fans, both mechanical and biological.
- deleted 5mo ago
  [deleted]
izacus 5mo ago
Yeah, their products are expensive but every one of them proved high quality and reliable.
navane 5mo ago
My fan broke after five? years of near 24/7 use. Customer support was very easy to reach. They sent me a new one after I sent some serial numbers as proof. They asked me then to break off a blade, and a picture of it so I didn't have to sent it back.
- herbst 5mo ago
  I get why. But that still seems wasteful
  - layer8 5mo ago
    If the old one could still be used, they shouldn’t send a new one anyway.
    - breakingcups 5mo ago
      Well, if it can still be repaired but the producer doesn't want to bother and just sends a new fan, that's fine. That doesn't mean a repairable product should be destroyed and sent to a landfill just because it makes Noctua's logistics easier.
      - layer8 5mo ago
        The point is, if the owner thinks it can be repaired, they shouldn’t call for a replacement in the first place. And indeed they wouldn’t get one, because they wouldn’t break the blade. So it’s completely under control of the owner.
        Levitating 5mo ago
        Sure but the owner could've technically been left with a spare part in this case Though it's not that likely that users will try to replace the blades on a fan.
  - exitb 5mo ago
    But would it be more wasteful than shipping a parcel with broken equipment?
  - dyauspitr 5mo ago
    It’s a chilling effect on folks that buy one noctua fan and want to get another free one by claiming the first one is broken.
  - DrNefario 5mo ago
    Anecdotally, when my Xtrfy MZ1 mouse cable started shorting 5V to ground, they required a similar process (cutting the cable) before sending a replacement. This was their response when I asked why: > Yes this policy was put in place because there was multiple instances of people reselling their faulty products after receiving a replacement. > The secondhand buyers then reached out to us, let down to have received a broken product. I'd imagine it's a similar reason for Noctua.

Noctua is one of few companies that has not broken my trust (yet). They promise me a really good fan, they're ten toes in on the promise and they have yet to fail to deliver.

moffkalast 5mo ago

They have many dedicated fans, both mechanical and biological.

deleted 5mo ago
[deleted]

izacus 5mo ago

Yeah, their products are expensive but every one of them proved high quality and reliable.

navane 5mo ago

My fan broke after five? years of near 24/7 use. Customer support was very easy to reach. They sent me a new one after I sent some serial numbers as proof. They asked me then to break off a blade, and a picture of it so I didn't have to sent it back.

herbst 5mo ago
I get why. But that still seems wasteful
- layer8 5mo ago
  If the old one could still be used, they shouldn’t send a new one anyway.
  - breakingcups 5mo ago
    Well, if it can still be repaired but the producer doesn't want to bother and just sends a new fan, that's fine. That doesn't mean a repairable product should be destroyed and sent to a landfill just because it makes Noctua's logistics easier.
    - layer8 5mo ago
      The point is, if the owner thinks it can be repaired, they shouldn’t call for a replacement in the first place. And indeed they wouldn’t get one, because they wouldn’t break the blade. So it’s completely under control of the owner.
      - Levitating 5mo ago
        Sure but the owner could've technically been left with a spare part in this case Though it's not that likely that users will try to replace the blades on a fan.
- exitb 5mo ago
  But would it be more wasteful than shipping a parcel with broken equipment?
- dyauspitr 5mo ago
  It’s a chilling effect on folks that buy one noctua fan and want to get another free one by claiming the first one is broken.
- DrNefario 5mo ago
  Anecdotally, when my Xtrfy MZ1 mouse cable started shorting 5V to ground, they required a similar process (cutting the cable) before sending a replacement. This was their response when I asked why: > Yes this policy was put in place because there was multiple instances of people reselling their faulty products after receiving a replacement. > The secondhand buyers then reached out to us, let down to have received a broken product. I'd imagine it's a similar reason for Noctua.