This billing cycle I was billed $20 three times. I contacted my bank and got a reply (from a human) that all three payments are valid. Emails from Anthropic s

This billing cycle I was billed $20 three times. I contacted my bank and got a reply (from a human) that all three payments are valid. Emails from Anthropic state that the first two payments failed, but the third went through. Fin says that my question will be elevated to a human being, but so far I was not contacted.