That's a very categorical statement from support. I get that Anthropic is going to throw out their usual support rules in this case since it has garnered so muc

That's a very categorical statement from support. I get that Anthropic is going to throw out their usual support rules in this case since it has garnered so much negative attention, but I'm very curious how many other people have been over-billed and refused a refund through no fault of their own.