2 ms·
More likely its just an LLM hallucination, not a real policy that Anthropic has. Unfortunately for them, it's a bad look to showcase one of the main failure mod
by root_axis 5mo ago
More likely its just an LLM hallucination, not a real policy that Anthropic has. Unfortunately for them, it's a bad look to showcase one of the main failure modes of their product in their own business process.
- Henchman21 5mo agoIf they've let their AI write the policy, and then they repeat that as policy, how exactly is this an "LLM hallucination" and not a real policy?
- teraflop 5mo agoIt's both, isn't it? If the AI writes the policy and is also responsible for enforcing it (by handling tickets and acting as a gatekeeper for which issues are escalated to humans who can do something about them), then the hallucination becomes real.
- root_axis 5mo agoIt's the same thing. Whether it was hallucinated upstream or in situ, the point is that it's not a real policy that the business adheres to, just something the LLM spat out.
- quietsegfault 5mo agoSure, it’s a real policy. It came from their website, from the official means of support.
- root_axis 5mo agoIs it? Can you link me to that?
- 2ndorderthought 5mo agoThese hallucinations keep killing my vibes brah