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"Professional services" was the other common term. Most big software companies had them and/or subcontracted for them.
by tootie 6mo ago
"Professional services" was the other common term. Most big software companies had them and/or subcontracted for them.
- skeeter2020 6mo agoAren't "solutions engineers" the same thing? Typically smart, young people who want to get into core development, doing technical, client-facing work intended to maximize spend and stickiness? That's been a thing since forever.
- tootie 6mo agoYeah. I've also seen Customer Success.
- suttontom 6mo agoCustomer Success is not engineering, or anything close to it. It's not even really technical.
- tootie 6mo agoThere are Customer Success engineers. Any of the terms in this thread were full service teams comprised of engineers, product managers, business analysts and whatever else was needed (or could be sold).