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"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I
by mikehearn 5mo ago
"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing."
Not sure I've ever seen a company openly take this position. This is a crazy policy.
- oulipo2 5mo agoWell, when your policy is written by an AI, you can get shit like that
- DetroitThrow 5mo agoIn many countries, this also isn't legally tenable.
- greenmilk 5mo agoIs there any country where it is?
- Pay08 5mo agoProbably. There are a lot of countries, especially third world ones, with very lax legal systems, not to mention the multitude of countries where law basically doesn't exist.
- anikom15 5mo agoHaiti comes to mind.
- timacles 5mo agoAmerica
- Muhammad523 5mo agoAmerica is a continent. Maybe you were referring to the US
- badc0ffee 5mo agoIn the English language, "America" refers to a country. It is synonymous with "The United States of America". I say this as someone who lives in the same continent as that country, but not in the country itself. Maybe you're thinking of "North America", "South America", or "the Americas".
- pinkgolem 5mo agoAt least in Germany in B2B contracts that might be possible. For b2c, no chance
- hvb2 5mo agoAnything they say is legal until a judge says it's not. And to get to that point, you need to be willing to spend a lot more than 200$.
- deleted 5mo ago[deleted]
- basisword 5mo agoNot really. For example, in the UK you could report them to Trading Standards and they'll enforce the law on your behalf.
- moralestapia 5mo agoAah, the SV strategy that landed SBF, and many others, in jail. A classic.
- verve_rat 5mo agoWorked for uber.
- isoprophlex 5mo agoMore and more I feel that the one thing Github needs to turn the tide of bad press, is to allow adding clown or turd reaction emoji on comments
- 4lx87 5mo agoBecause it's illegal.
- moralestapia 5mo agoBrought to you by, allegedly, the "Good" AI company.
- root_axis 5mo agoMore likely its just an LLM hallucination, not a real policy that Anthropic has. Unfortunately for them, it's a bad look to showcase one of the main failure modes of their product in their own business process.
- Henchman21 5mo agoIf they've let their AI write the policy, and then they repeat that as policy, how exactly is this an "LLM hallucination" and not a real policy?
- teraflop 5mo agoIt's both, isn't it? If the AI writes the policy and is also responsible for enforcing it (by handling tickets and acting as a gatekeeper for which issues are escalated to humans who can do something about them), then the hallucination becomes real.
- root_axis 5mo agoIt's the same thing. Whether it was hallucinated upstream or in situ, the point is that it's not a real policy that the business adheres to, just something the LLM spat out.
- quietsegfault 5mo agoSure, it’s a real policy. It came from their website, from the official means of support.
- root_axis 5mo agoIs it? Can you link me to that?
- 2ndorderthought 5mo agoThese hallucinations keep killing my vibes brah
- adamq_q 5mo agoBug filer posted that reply as a joke. Look at the username.
- LadyCailin 5mo agoI don’t read that as a joke, I read it as them pasting in their response from the support chat.
- deleted 5mo ago[deleted]
- joenot443 5mo agoI think the OP posted that reply as a joke