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I didn't know about HERMES.md ... (??) - found information here for others who are curious https://github.com/anthropics/claude-code/issues/53262 https://github

I didn't know about HERMES.md ... (??) - found information here for others who are curious https://github.com/anthropics/claude-code/issues/53262 https://github.com/anthropics/claude-code/issues/53262

giancarlostoro 6mo ago
That is insane, if you billed me an extra $200 for a bug in your system I'd flat out cancel my subscription. If you're not going to credit that back to me, you don't deserve anymore of my money. I'm a Claude first guy, but if you're going to bill me incorrectly, that's on you, own it, fix it.
- xcrjm 6mo ago
  They did credit it back to him. There's a comment in the linked issue.
  - MarsIronPI 6mo ago
    Where? Just searched the entire thread for both the word "refund" and the word "credit" and I'm seeing nothing about credit being issued. Also what's with @sasha-id talking to himself? Looks weird as all get out.
    - argee 6mo ago
      Looks like he copy pasted responses he got from their support agents.
    - bouke 6mo ago
      See also: https://news.ycombinator.com/item?id=47954655 https://news.ycombinator.com/item?id=47954655
  - deleted 6mo ago
    [deleted]
  - simjnd 6mo ago
    Where? All I see is Boris saying "we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing".
    - lenerdenator 6mo ago
      Keep this in mind next time you hear someone talking about "removing the human in the loop". Anthropic apparently won't take responsibility for issues their own systems handling billing cause. You think they'll take responsibility in your system when a bug in their models can be demonstrated as the cause?
      - KronisLV 6mo ago
        > Anthropic apparently won't take responsibility for issues their own systems handling billing cause. I think with every org, especially the big ones, trying to dodge responsibility (setting the intent of "customer support" to be annoying them enough for them to buzz off), the only recourse people have is to give them enough bad press where they wake up and do the refund, it's less than a rounding error for them. I think Anthropic is hardly unique in that position and being able to chat with a human with any sort of power to actually make things right is becoming more and more rare. If any human eyes saw that, the correct thing to do would probably be passing the message up the chain like "Hey, this will have really bad optics if we don't do the right thing. Can you take like 5 minutes and hit the refund button while I draft up a nice message about it?"
        lenerdenator 6mo ago
        Bad press is meaningless where it matters most these days. The kind of people who are most responsive to threats of bad press are the kind of people who don't need to be threatened with bad press to do the right thing. I really wish it carried any weight. It just doesn't. If someone at the organization just says "never admit fault, always attack", it's very likely they'll get away with it.
      - DANmode 6mo ago
gnulinux 6mo ago
This github thread is incredible, thanks for sharing. This link should be its own HN topic.
- nomel 6mo ago
  https://news.ycombinator.com/item?id=47952722 https://news.ycombinator.com/item?id=47952722

giancarlostoro 6mo ago

That is insane, if you billed me an extra $200 for a bug in your system I'd flat out cancel my subscription. If you're not going to credit that back to me, you don't deserve anymore of my money. I'm a Claude first guy, but if you're going to bill me incorrectly, that's on you, own it, fix it.

xcrjm 6mo ago
They did credit it back to him. There's a comment in the linked issue.
- MarsIronPI 6mo ago
  Where? Just searched the entire thread for both the word "refund" and the word "credit" and I'm seeing nothing about credit being issued. Also what's with @sasha-id talking to himself? Looks weird as all get out.
  - argee 6mo ago
    Looks like he copy pasted responses he got from their support agents.
  - bouke 6mo ago
    See also: https://news.ycombinator.com/item?id=47954655 https://news.ycombinator.com/item?id=47954655
- deleted 6mo ago
  [deleted]
- simjnd 6mo ago
  Where? All I see is Boris saying "we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing".
  - lenerdenator 6mo ago
    Keep this in mind next time you hear someone talking about "removing the human in the loop". Anthropic apparently won't take responsibility for issues their own systems handling billing cause. You think they'll take responsibility in your system when a bug in their models can be demonstrated as the cause?
    - KronisLV 6mo ago
      > Anthropic apparently won't take responsibility for issues their own systems handling billing cause. I think with every org, especially the big ones, trying to dodge responsibility (setting the intent of "customer support" to be annoying them enough for them to buzz off), the only recourse people have is to give them enough bad press where they wake up and do the refund, it's less than a rounding error for them. I think Anthropic is hardly unique in that position and being able to chat with a human with any sort of power to actually make things right is becoming more and more rare. If any human eyes saw that, the correct thing to do would probably be passing the message up the chain like "Hey, this will have really bad optics if we don't do the right thing. Can you take like 5 minutes and hit the refund button while I draft up a nice message about it?"
      - lenerdenator 6mo ago
        Bad press is meaningless where it matters most these days. The kind of people who are most responsive to threats of bad press are the kind of people who don't need to be threatened with bad press to do the right thing. I really wish it carried any weight. It just doesn't. If someone at the organization just says "never admit fault, always attack", it's very likely they'll get away with it.
    - DANmode 6mo ago

gnulinux 6mo ago

This github thread is incredible, thanks for sharing. This link should be its own HN topic.

nomel 6mo ago
https://news.ycombinator.com/item?id=47952722 https://news.ycombinator.com/item?id=47952722